Yes, please follow the following steps to create a honeypot account: Create an accessible user account An accessible user account will allow other people to use your Mac temporarily without knowing...
By
Personal and Family Accounts HiddenApp's policy for tracking data storage and retention is as follows: iSight Image retained for 30 days and a maximum of 5040 records per device Screenshot retained...
By
If you wish to delete all or some of the data HiddenApp has collected, please follow these steps: 1. Go to dashboard 2. Click the device you wish to delete data from 3. Click on settings 4. Click...
By
HiddenApp requires a valid Apple serial number. Follow these instructions to check that your computer has a valid serial number: Click on the Apple menu icon on the top left of your screen Choose...
By
No. HiddenApp will not collect any information whatsoever from your computer until you notify us it's missing by setting it to Missing in your Devices Dashboard.
By
We strongly suggest all HiddenApp users set up a Firmware Password to prevent a clean installation of macOS. You can find instructions here: https://support.apple.com/en-ph/HT204455
By
Yes, HiddenApp works all over the world.
By
No, HiddenApp can only be uninstalled if you have the administrator password for the stolen Mac, iPad or iPhone.
By
No. HiddenApp is extremely lightweight and uses barely any of your system resources.
By
Yes, change the status of your computer to Missing in your Devices Dashboard and when HiddenApp tries to connect to hiddenapp.com Little Snitch will ask you what to do. Select “Allow connections...
By
If you no longer have access to a device and wish to remove it from your dashboard it is possible to delete it. To do so you can follow our How to Delete a Device article.
By
Yes. Remove the old device from your Devices Dashboard, and run the installer on the new computer to register it with your account.
By
Do the following: Delete the device from the Devices Dashboard Uninstall the app by following the instructions here: To Uninstall: https://help.hiddenapp.com/article/7-how-to-uninstall ...
By
No, HiddenApp must be installed before the computer is stolen. Prevent yourself from future device theft with HiddenApp. Click the link to below to see all the features we implement to help recover...
By
Yes. The light is hard-wired to the camera, it's the device manufacturer's privacy feature. Unfortunately, it's not possible for us to disable it.
By
No. iOS does not allow an application to hide its icon. We suggest users move the HiddenApp icon into a subfolder (unrelated to security) to make the app less visible. We also suggest setting up...
By
If you are testing HiddenApp on your iOS device: iOS applications are not allowed to make use of the front-facing camera unless the application is in the 'foreground'. This means HiddenApp for iOS...
By
Keylogging is a Mac-only feature (i.e. it doesn't work on iOS due to iOS development constraints) that allows you to track the keystrokes of anyone in possession of your laptop whilst tracking is...
By
This suggests you haven't enabled location services for HiddenApp on your device. For macOS please navigate to: 1. System Preferences 2. Security and Privacy 3. Privacy 4. Location Services 5....
By
This suggests that you've left your iOS device listed as 'Missing' in your Devices Dashboard. You can head over to our article describing how Hidden for iOS tracks location HERE. Setting your...
By
Apple prohibits app developers like HiddenApp to collect and store serial numbers of iOS devices such as iPhone and iPad. As a workaround, HiddenApp generates a random string of letters and numbers...
By
At this time, only Windows 10, macOS and IOS are supported. We are launching our app for Android soon , however, no plans are currently underway for Linux support.
By
If you're having issues seeing the "Already have an account" button on your IOS device, please follow these steps to resolve it. 1. Tap settings 2. Tap Display & Brightness 3. Under "Display Zoom"...
By
On occasions we misplace passwords and a reset might be necessary, if that is the case, please follow these steps: 1. Click on Forgot password or follow the link HERE 2. Enter your account's email...
By
No. Installing HiddenApp has absolutely no effect on your warranty.
By
Please check the following: • Geofence is enabled, as seen in the image below. (For further instructions on how to enable Geofence, please click HERE ) • Your device may not have connected to a...
By
To update, add, or change your payment details please follow these steps: 1. Click on your account name 2. Navigate to subscriptions 3. Navigate down to Subscription details where you will find the...
By
If a device is showing as not activated it could mean one of three things: HiddenApp has not been installed on the device. The installation has cached, meaning it will take a few minutes at most to...
By