FAQs

General frequently asked questions

What if my user account has a password? Will HiddenApp still work?

Yes, please follow the following steps to create a honeypot account: Create an accessible user account An accessible user account will allow other people to use your Mac temporarily without knowing...

Avatar

By Neil Buen

updated 16 days ago

Tracking Data Storage and Retention

Personal and Family Accounts HiddenApp's policy for tracking data storage and retention is as follows: iSight Image retained for 30 days and a maximum of 5040 records per device Screenshot retained...

Avatar

By Neil Buen

updated 16 days ago

Can I delete the information HiddenApp has collected?

Yes you can. Follow these instructions to delete data for a device: Navigate to your device Select Settings Under "Delete tracking" data select which data set you want to delete Confirm the...

Avatar

By Neil Buen

updated 16 days ago

Why does the installer say my computer doesn’t have a valid serial number?

HiddenApp requires a valid Apple serial number. Follow these instructions to check that your computer has a valid serial number: Click on the Apple menu icon on the top left of your screen Choose...

Avatar

By Neil Buen

updated 16 days ago

Does HiddenApp collect information when my computer has not been stolen?

No. HiddenApp will not collect any information whatsoever from your computer until you notify us it's missing by setting it to Missing in your Devices Dashboard.

Avatar

By Neil Buen

updated 16 days ago

How can I prevent the thief from wiping my computer and reinstalling macOS?

We strongly suggest all HiddenApp users set up a Firmware Password to prevent a clean installation of macOS. You can find instructions here: https://support.apple.com/en-ph/HT204455

Avatar

By Neil Buen

updated 16 days ago

Does HiddenApp work in my country?

Yes, HiddenApp works all over the world.

Avatar

By Neil Buen

updated 16 days ago

Can HiddenApp be uninstalled by a thief?

No, You can only uninstall HiddenApp if you have the administrator password for the stolen Mac, iPad or iPhone.

Avatar

By Neil Buen

updated 16 days ago

Does HiddenApp tie up resources on my computer?

No. HiddenApp is extremely lightweight and uses barely any of your system resources.

Avatar

By Neil Buen

updated 16 days ago

Does installing HiddenApp affect my Mac’s Warranty?

No. Installing HiddenApp has absolutely no effect on your warranty.

Avatar

By Neil Buen

updated 16 days ago

Does HiddenApp work with Little Snitch?

Yes, change the status of your computer to Missing in your Devices Dashboard and when HiddenApp tries to connect to hiddenapp.com Little Snitch will ask you what to do. Select “Allow connections...

Avatar

By Neil Buen

updated 16 days ago

I’ve sold my computer, how do I remove the serial from my account?

Click on the device in your Devices Dashboard 2. Click Settings from the menu on the right-hand side 3. Scroll to the bottom of the menu 4. Click Delete Device 5. Then confirm the deletion of the...

Avatar

By Neil Buen

updated 16 days ago

I’ve bought a new Mac, can I change my serial number?

Yes. Remove the old device from your Devices Dashboard, and run the installer on the new computer to register it with your account.

Avatar

By Neil Buen

updated 16 days ago

Why do I get an error message when running the installer?

Do the following: Delete the device from the Devices Dashboard To Uninstall: https://hiddenapp.com/support/installation/how-uninstall/ Uninstall the app by following the instructions here:...

Avatar

By Neil Buen

updated 16 days ago

Does HiddenApp work on Windows / Linux computers?

No, Sorry. We only support Apple Devices.

Avatar

By Neil Buen

updated 16 days ago

Can HiddenApp help recover my computer if it has already been stolen?

No, HiddenApp must be installed before the computer is stolen.

Avatar

By Neil Buen

updated 16 days ago

Does the green light always come on when HiddenApp takes a picture?

Yes. The light is hard-wired to the camera, it's an Apple security feature. It's not possible for us to disable it.

Avatar

By Neil Buen

updated 16 days ago

Is it possible to remove the app icon on iOS?

No. iOS does not allow an application to hide its icon. We suggest users move the HiddenApp icon into a subfolder (unrelated to security) to make the app less visible. We also suggest setting up...

Avatar

By Neil Buen

updated 16 days ago

Why isn't the iSight / iPhone camera taking photos?

If you are testing HiddenApp on your iOS device: iOS applications are not allowed to make use of the front facing camera unless the application is in the 'foreground'. This means HiddenApp for iOS...

Avatar

By Neil Buen

updated 16 days ago

How can I reset / restore my hiddenapp.com password?

You can reset your hiddenapp.com password here: https://dashboard.hiddenapp.com/password_reset/ If you have requested the reset email but haven't received it, please check your junk / spam folder.

Avatar

By Neil Buen

updated 16 days ago

How can I update my payment / credit card information?

You can update your payment method in your Account Settings. Here: https://dashboard.hiddenapp.com/account/

Avatar

By Neil Buen

updated 16 days ago

How does key logging work?

Key logging is a Mac only feature (i.e. it doesn't work on iOS due to iOS development constraints) that allows you to track the keystrokes of anyone in possession of your laptop whilst tracking is...

Avatar

By Neil Buen

updated 16 days ago

Why am I not seeing a map / location data?

This suggests you haven't enabled location services for HiddenApp on your device. For macOS please navigate to: 1. System Preferences 2. Security and Privacy 3. Privacy 4. Location Services 5....

Avatar

By Neil Buen

updated 16 days ago

Why do I keep getting alarms from HiddenApp on my iOS device?

This suggests that you've left your iOS device listed as 'Missing' in your Devices Dashboard. Please refer to the article describing how Hidden for iOS tracks location: ...

Avatar

By Neil Buen

updated 16 days ago

Why haven't I received any tracking data?

Please remember that tracking data can take up to 15 minutes to arrive. If you've waited longer and have still haven't received any data, please take the following steps: If you are testing...

Avatar

By Neil Buen

updated 16 days ago