FAQs

Yes, please follow the following steps to create a honeypot account: Create an accessible user account An accessible user account will allow other people to use your Mac temporarily without knowing your main user account password. This is good for...

Personal and Family Accounts HiddenApp's policy for tracking data storage and retention is as follows: iSight Image retained for 90 days and a maximum of 10,000 records per device Screenshot retained for 90 days and a maximum of 10,000 records...

If you wish to delete all or some of the data HiddenApp has collected, please follow these steps: 1. Go to dashboard 2. Click the device you wish to delete data from 3. Click on settings 4. Click on the data you wish to delete 5. Click Delete to...

HiddenApp requires a valid Apple serial number. Follow these instructions to check that your computer has a valid serial number: Click on the Apple menu icon on the top left of your screen Choose “About This Mac” The Serial Number is at the bottom...

No. HiddenApp will not collect any information whatsoever from your computer until you notify us it's missing by setting it to Missing in your Devices Dashboard.

We strongly suggest all HiddenApp users set up a Firmware Password to prevent a clean installation of macOS. You can find instructions here:  https://help.hiddenapp.com/article/181-set-firmware-password-macos

Yes, HiddenApp works all over the world.

No, HiddenApp can only be uninstalled if you have the administrator password for the stolen Mac, iPad or iPhone.

No. HiddenApp is extremely lightweight and uses barely any of your system resources.

Yes, change the status of your computer to Missing in your Devices Dashboard and when HiddenApp tries to connect to hiddenapp.com Little Snitch will ask you what to do. Select “Allow connections forever” and set the condition to “Any connection”...

If you no longer have access to a device and wish to remove it from your dashboard, it is possible to delete it. To do so you can follow our  How to Delete a Device article.

Yes, you can. Remove the old device from your Devices Dashboard, and run the installer on the new computer to register it with your account.

When you get an error when running the HiddenApp installer, kindly the following: Delete the device from the Devices Dashboard Uninstall the app by following the instructions here: To Uninstall: https://help.hiddenapp.com/article/7-how-to-uninstal...

No, HiddenApp must be installed before the computer is stolen. Prevent yourself from future device theft with HiddenApp. Click the link to below to see all the features we implement to help recover your lost or stolen devices. https://hiddenapp.co...

Yes. The light is hard-wired to the camera, it's the device manufacturer's privacy feature. Unfortunately, it's not possible for us to disable it.

No. iOS does not allow an application to hide its icon. We suggest users move the HiddenApp icon into a subfolder (unrelated to security) to make the app less visible. We also suggest setting up iOS App Restrictions to prevent the thief from remov...

If you are testing HiddenApp on your iOS device: iOS applications are not allowed to make use of the front-facing camera unless the application is in the 'foreground'. This means HiddenApp for iOS will not be able to take a photo until the thief a...

Keylogging is a Mac-only feature (i.e. it doesn't work on iOS due to iOS development constraints) that allows you to track the keystrokes of anyone in possession of your laptop whilst tracking is active. Sometimes the key log reports can look funn...

This suggests you have not enabled location services for HiddenApp on your device. For macOS, please navigate to: 1. System Preferences 2. Security and Privacy 3. Privacy 4. Full Disk Access 5. Click to enable Full Disk Access For Windows, please ...

This suggests that you've left your iOS device listed as 'Missing' in your Devices Dashboard. You can head over to our article describing how Hidden for iOS tracks location HERE. Setting your device as 'Secured' in your Devices Dashboard will sto...

Apple prohibits app developers like HiddenApp to collect and store serial numbers of iOS devices such as iPhone and iPad. As a workaround, HiddenApp generates a random string of letters and numbers and assigns it to your iPhone/iPad upon registrat...

At this time, only Windows 10, macOS and IOS, ChromeOS and Android are supported. We have recently launched our app for Android, however, no plans are currently underway for Linux support.

If you're having issues seeing the "Already have an account" button on your IOS device, please follow these steps to resolve it. 1. Tap settings 2. Tap Display & Brightness 3. Under "Display Zoom" tap View 4. Select Standard and tap Set

On occasions we misplace passwords and a reset might be necessary, if that is the case, please follow these steps: 1. Click on Forgot password or follow the link  HERE 2. Enter your account's email address and click on submit 3. A confirmation mes...

No. Installing HiddenApp has absolutely no effect on your warranty.

If Geofencing is not working, please check the following: • If Geofence is enabled, as seen in the image below. (For further instructions on how to enable Geofence, please click  HERE ) • Your device may not have connected to a network recently an...

To update, add, or change your payment details please follow these steps: 1. Click on your account name 2. Navigate to subscriptions 3. Navigate down to Subscription details where you will find the options to update your payment details

If a device is showing as not activated, it could mean one of three things: HiddenApp has not been installed on the device. The installation has cached, meaning it will take a few minutes at most to show as active (w e recommend restarting the dev...

If you want to delete your organization's account, please use the following steps: 1. Log in to your HiddenApp account 2. Click on your name on the top-right corner and select Account Settings 3. In the Account settings page, select Organization 4...

To silently install HiddenApp on your computer, please use the following steps: 1. Download the App here .  2. Once the file is downloaded, save in your preferred location on the computer and note the file path the file was saved. 3. Open File Ex...

If you want to delete your Personal account, please use the following steps: 1. Log in to your HiddenApp account 2. Click on your name on the top-right corner and select Account Settings 3. Scroll to the bottom of the page 4. Then click the 'Delet...

With the Send Message feature, you can display a custom message on a device. Please follow these steps to display a message: 1. In the HiddenApp dashboard, select a device. 2. Under Security Actions, click 'Send a Message'. 3. In the 'Send a Messa...

HiddenApp integrates directly with Jamf Pro MDM and provides the following functionality: The integration uses the Jamf API and enables admins to import devices directly from Jamf. The setup process is straightforward, requiring the Jamf Instance ...

Within you HiddenApp account you can manage and customize the features available for all devices. If you want to disable the intruder selfie feature, please follow these steps: 1. Click on your Account Name in the top-right hand corner 2. Select A...

There is an option to stop screenshots from being captured by HiddenApp for all devices in your organization.  You can disable the Screenshots feature by following these steps: 1. Click on your Account Name in the top-right hand corner 2. Select A...

When you download the installer, you can share and use the same installer on other computers.  Hence, the installer is not linked to one serial number or UUID.

For the Chrome OS devices to be activated on HiddenApp, please ensure you deploy using the same OU that your User accounts and Devices are located. For example, if you have your user accounts and devices in an OU called GAC-HiddenApp, you need to ...

There is an option to disable Network data from being recorded by HiddenApp for all devices in your organization.  You  can disable the Network feature by following these steps: 1. Click on your Account Name in the top-right hand corner 2. Select ...

Geofencing allows you to gain further control of your devices, and provide a preventative measure by setting a virtual zone around a real-world geographic area. There are a variety of customizable actions that can be set to occur if a device is lo...

To ensure your iOS devices are fully protected and tracked by HiddenApp ongoing, you need to ensure the correct permissions are granted on each device. After installing HiddenApp on devices in your fleet, please use the following steps on each dev...

To constantly track location of all devices, you should set a Pulse across your fleet. The intervals can be set from 15 minutes to 24 hours with various intervals in-between. Please use the following steps to set an automated pulse across your fle...

This is the Round-Trip Time or the amount of time it took for the trace route packets to reach that hop and receive a reply. You might notice one or more lines of your trace route output is listed only with an asterisk (*). This means that the pr...

There is an alternative way to enroll your Windows devices without using device UUIDs to enrol the devices through the HiddenApp dashboard, or by using the registration app. Please instead use the following steps to enroll your devices to your acc...

Introduction: Slash notation, also known as CIDR notation, is a simple way to express an IP address along with its subnet mask. This article will guide you through the process of determining the slash notation for an IP address, even if you don’t...

In order to delete multiple devices from your dashboard, please use the following steps: 1. Go the Dashboard 2. Check the boxes of the devices you want deleted and then navigate to the bottom right gear cog to delete 3. Click on Settings at the bo...

HiddenApp's Pulse allows you to set an automated schedule to update your device’s location. Choose an interval from 15 minutes up to seven days.  Please use the following steps to set a Pulse at for multiple  devices: 1. Click Dashboard 2. Navigat...

There are two ways to set a pulse for your devices. You can either set a pulse at the device level or at the organisation level. To set a pulse for all registered devices at the organization level, please use the following steps: 1. Navigate to Ac...

The Geofence and IP Alerts are batched and then sent together on a defined interval to ensure that your mailbox doesn't get flooded. By default, the alerts are sent out every 10 minutes.  The Geofence recipient list can be configured in the Geofen...

In order to enrol an Android device, please follow these steps: 1. Click on Device Enrollment. 2. Select Android. 3. Select Enroll a single device. 4. Scan QR code to install the HiddenApp application. After installation from PlayStore, click on N...