What if my user account has a password? Will HiddenApp still work?
Yes, please follow the following steps to create a honeypot account: Create an accessible user account An accessible user account will allow other people to use your Mac temporarily without knowing...
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updated 6 days ago
Tracking Data Storage and Retention
Personal and Family Accounts HiddenApp's policy for tracking data storage and retention is as follows: iSight Image retained for 30 days and a maximum of 5040 records per device Screenshot retained...
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updated 5 days ago
Can I delete the information HiddenApp has collected?
If you wish to delete all or some of the data HiddenApp has collected, please follow these steps: 1. Go to dashboard 2. Click the device you wish to delete data from 3. Click on settings 4. Click...
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updated 6 days ago
Why does the installer say my computer doesn’t have a valid serial number?
HiddenApp requires a valid Apple serial number. Follow these instructions to check that your computer has a valid serial number: Click on the Apple menu icon on the top left of your screen Choose...
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updated 5 days ago
Does HiddenApp collect information when my computer has not been stolen?
No. HiddenApp will not collect any information whatsoever from your computer until you notify us it's missing by setting it to Missing in your Devices Dashboard.
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updated 5 days ago
How can I prevent the thief from wiping my computer and reinstalling macOS?
We strongly suggest all HiddenApp users set up a Firmware Password to prevent a clean installation of macOS. You can find instructions here: https://support.apple.com/en-ph/HT204455
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updated 5 days ago
Does HiddenApp work in my country?
Yes, HiddenApp works all over the world.
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updated 5 days ago
Can HiddenApp be uninstalled by a thief?
No, HiddenApp can only be uninstalled if you have the administrator password for the stolen Mac, iPad or iPhone.
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updated 5 days ago
Does HiddenApp tie up resources on my computer?
No. HiddenApp is extremely lightweight and uses barely any of your system resources.
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updated 5 days ago
Does HiddenApp work with Little Snitch?
Yes, change the status of your computer to Missing in your Devices Dashboard and when HiddenApp tries to connect to hiddenapp.com Little Snitch will ask you what to do. Select “Allow connections...
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updated 5 days ago
I’ve sold my computer, how do I remove the serial from my account?
If you no longer have access to a device and wish to remove it from your dashboard it is possible to delete it. To do so you can follow our How to Delete a Device article.
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updated 5 days ago
I’ve bought a new Mac, can I change my serial number?
Yes. Remove the old device from your Devices Dashboard, and run the installer on the new computer to register it with your account.
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updated 6 days ago
Why do I get an error message when running the installer?
Do the following: Delete the device from the Devices Dashboard Uninstall the app by following the instructions here: To Uninstall: https://help.hiddenapp.com/article/7-how-to-uninstall ...
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updated 6 days ago
Can HiddenApp help recover my computer if it has already been stolen?
No, HiddenApp must be installed before the computer is stolen. Prevent yourself from future device theft with HiddenApp. Click the link to below to see all the features we implement to help recover...
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updated 5 days ago
Does the green light always come on when HiddenApp takes a picture?
Yes. The light is hard-wired to the camera, it's the device manufacturer's privacy feature. Unfortunately, it's not possible for us to disable it.
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updated 5 days ago
Is it possible to remove the app icon on iOS?
No. iOS does not allow an application to hide its icon. We suggest users move the HiddenApp icon into a subfolder (unrelated to security) to make the app less visible. We also suggest setting up...
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updated 6 days ago
Why Isn’t the Webcam/iPhone Camera Taking Photos?
If you are testing HiddenApp on your iOS device: iOS applications are not allowed to make use of the front-facing camera unless the application is in the 'foreground'. This means HiddenApp for iOS...
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updated 6 days ago
How does key logging work?
Keylogging is a Mac-only feature (i.e. it doesn't work on iOS due to iOS development constraints) that allows you to track the keystrokes of anyone in possession of your laptop whilst tracking is...
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updated 5 days ago
Why am I not seeing a map / location data?
This suggests you haven't enabled location services for HiddenApp on your device. For macOS please navigate to: 1. System Preferences 2. Security and Privacy 3. Privacy 4. Location Services 5....
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updated 6 days ago
Why do I keep getting alarms from HiddenApp on my iOS device?
This suggests that you've left your iOS device listed as 'Missing' in your Devices Dashboard. You can head over to our article describing how Hidden for iOS tracks location HERE. Setting your...
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updated 5 days ago
Why does the Dashboard show a different serial number for my iPhone and iPad?
Apple prohibits app developers like HiddenApp to collect and store serial numbers of iOS devices such as iPhone and iPad. As a workaround, HiddenApp generates a random string of letters and numbers...
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updated 5 days ago
Does HiddenApp work on Linux computers?
At this time, only Windows 10, macOS and IOS are supported. We are launching our app for Android soon , however, no plans are currently underway for Linux support.
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updated 5 days ago
Login button missing in the iPhone or iPad App
If you're having issues seeing the "Already have an account" button on your IOS device, please follow these steps to resolve it. 1. Tap settings 2. Tap Display & Brightness 3. Under "Display Zoom"...
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updated 6 days ago
How can I reset / restore my hiddenapp.com password?
On occasions we misplace passwords and a reset might be necessary, if that is the case, please follow these steps: 1. Click on Forgot password or follow the link HERE 2. Enter your account's email...
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updated 5 days ago
Does installing HiddenApp affect my PC’s Warranty?
No. Installing HiddenApp has absolutely no effect on your warranty.
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updated 5 days ago
Why is Geofencing not working?
Please check the following: • Geofence is enabled, as seen in the image below. (For further instructions on how to enable Geofence, please click HERE ) • Your device may not have connected to a...
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updated 6 days ago
How to Update Your Payment/Card Info
To update, add, or change your payment details please follow these steps: 1. Click on your account name 2. Navigate to subscriptions 3. Navigate down to Subscription details where you will find the...
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updated 6 days ago
Device Showing As Not Activated
If a device is showing as not activated it could mean one of three things: HiddenApp has not been installed on the device. The installation has cached, meaning it will take a few minutes at most to...
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