How to Remote Wipe
Remote wipe can help you prevent data leaks by erasing private information remotely. To enable it please follow these steps: 1. Go to dashboard 2. Click the device you wish to remote wipe 3. Set device as missing 4. The option for remote wipe sh...
How to Remote Lock
Remote lock allows you to password protect and lock your device remotely. Additionally, you can add a custom logo, or image and a warning message. You can enable it by doing the following: 1. Go to dashboard 2. Click the device you wish to remo...
How to Download a Security Report
HiddenApp allows you to download a full security report of your missing device's activity. You can do so by following these steps: 1. Go to dashboard 2. Click the device you wish to download the security report for 3. Click Download Security Rep...
How to Request Data
You can manually request data for a device by following these steps: 1. Go to dashboard 2. Click the device you wish to request data for 3. Click on the type of data you wish to receive 4. You will see a pop up confirming your request
How to Change a Device Name
You can change the names of your devices by following these steps: 1. Go to the dashboard 2. Click the device whose name you wish to change 3. Click on settings 4. Type in the new device name and click Save Changes
How to Delete Tracking Data
In order to delete all tracking data from a device please follow these steps: 1. Go to dashboard 2. Click the device you wish to delete tracking data from 3. Click on Settings 4. Click on the data you wish to delete 5. Click delete to confirm yo...
How to Send a Message
Messaging allows you to create and send a custom message to your device. You can use it by following these steps: 1. Go to dashboard 2. Click the device you wish to send a message to 3. Click actions 4. Click send a message (your device does n...
How to Delete a Device?
In order to delete one of your devices, please follow these steps: 1. Go to dashboard 2. Click the device which you wish to delete 3. Click on settings 4. Navigate to the bottom and click on Delete Device 5. Click on DELETE DEVICE(S) to finish d...
How to Set a Device to Missing Mode
If you lost or believe your device is stolen, or simply want to undergo some tests, please follow these steps to set your device to missing: 1. Go to dashboard 2. Click the device you wish to set to missing 3. Set it's status to missing
How to Delete Device History
In order to delete your device history, please follow these steps. 1. Go to dashboard 2. Click the device you wish to delete history from 3. Click on device history 4. Click delete history 5. Click on Delete History to finalize
Location History
To access your device's location history please follow these steps: 1. Go to dashboard 2. Click the device you wish to view the location history for 3. Click Location History 4. Here you can search the device's location by date via the calendar, s...
Feature Customization
Feature Customization (available for business accounts only) gives complete control to each account owner to select which types of data HiddenApp tracks for their organization's devices. You can now choose to disable the following data collection ...
How to Display a Message on a Missing Device
With the Send Message feature, you can display a custom message on a device. Please follow these steps to display a message: 1. In the HiddenApp dashboard, select a device. 2. Under Security Actions, click 'Send a Message'. 3. In the 'Send a Messa...
How to Disable the Network Feature?
There is an option to disable Network data from being recorded by HiddenApp for all devices in your organization. You can disable the Network feature by following these steps: 1. Click on your Account Name in the top-right hand corner 2. Select ...
How to Disable the Keylog Feature?
There is an option to stop Keylog data from being taken by HiddenApp for all devices in your organization. You can disable the Keylog feature by following these steps: 1. Click on your Account Name in the top-right hand corner 2. Select Account ...
How to Disable the Location Feature?
There is an option to manage or disable the Location feature for all devices in your organization. You can disable the Location feature by following these steps: 1. Click on your Account Name in the top-right hand corner 2. Select Account Setting...