How to set a device to "Missing"?

If you would like to test the connection of your device to our system or if your device is lost/stolen, you should set the device status to "Missing" by: Go to your Devices Dashboard Click...

By Neil Buen

updated 5 months ago

Why haven't I received any tracking data?

Please remember that tracking data can take up to 15 minutes to arrive. If you've waited longer than this and have still not received any data, please take the following steps: If you are testing...

By Neil Buen

updated about 9 hours ago

Tracking Intervals

When set to missing, your macOS/iOS device will send data to our servers in the following intervals:   For macOS: Status : every 30 seconds Location : every 5 minutes iSight : every 2 minutes...

By Neil Buen

updated about 1 month ago

HiddenApp PULSE

HiddenApp PULSE allows you to set an automated schedule to update your device’s location. Choose various intervals between every 15 minutes and seven days. There are two ways to set your PULSE....

By Neil Buen

updated 11 days ago

HiddenApp Email Notifications

To configure email notifications, navigate to your account settings. You can choose to receive email alerts for when your device hasn’t checked in with the HiddenApp server in the past seven and...

By Neil Buen

updated 4 months ago