Why haven't I received any tracking data?
Please remember that tracking data can take up to 15 minutes to arrive. If you've waited longer than this and have still not received any data, please take the following steps: If you are testing HiddenApp on macOS: 1. Please ensure your Mac is ru...
Tracking Intervals
When set to missing, your macOS/iOS device will send data to our servers in the following intervals: macOS: Status : every 30 seconds Location : every 3 minutes Intruder-selfie : every 5 minutes Screenshot : every 1 minute Packets (Network Data,...
HiddenApp Pulse
HiddenApp Pulse allows you to set an automated schedule to update your device’s location. Choose various intervals between every 15 minutes and seven days. There are two ways to set your Pulse. Either at the device level or if you’re on a business...
HiddenApp Email Notifications
You can choose to receive email alerts for when your device hasn’t checked in with the HiddenApp server in the past seven and thirty days, as well as whether you want to be notified when a device is added or removed. To customize your email notifi...
How To Set Pulse At The Organization level?
There are two ways to set a pulse for your devices. You can either set a pulse at the device level or at the organisation level. To set a pulse for all registered devices at the organization level, please use the following steps: 1. Navigate to Ac...
How to Prevent Location Changes on iOS Devices?
To prevent location changes and the subsequent popups, please follow the steps below on a single device (for a wider rollout, you will need to configure using your MDM): 1. Open Settings app on your iOS device. 2. Navigate to Screen Time. 4. Click...