If a device is showing as not activated, it could mean one of three things:

  1. HiddenApp has not been installed on the device.
  2. The installation has cached, meaning it will take a few minutes at most to show as active (we recommend restarting the device to ensure the installation is successful).
  3. There has been an error during the installation process. Follow the uninstallation articles linked here for Windows and macOS, and reinstall again).

If you are still experiencing issues, please reach out to us through live chat or email [email protected].