FAQs

General frequently asked questions

Ben Weston avatar S
25 articles in this collection
Written by Ben Weston and Support - hiddenapp.com

What if my user account has a password? Will HiddenApp still work?

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Written by Support - hiddenapp.com
Updated over a week ago

Tracking Data Storage and Retention

Personal and family accounts
Ben Weston avatar
Written by Ben Weston
Updated over a week ago

Can I delete the information HiddenApp has collected?

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Written by Support - hiddenapp.com
Updated over a week ago

Why does the installer say my computer doesn’t have a valid serial number?

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Written by Support - hiddenapp.com
Updated over a week ago

Does HiddenApp collect information when my computer has not been stolen?

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Written by Support - hiddenapp.com
Updated over a week ago

How can I prevent the thief from wiping my computer and reinstalling macOS?

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Written by Support - hiddenapp.com
Updated over a week ago

Does HiddenApp work in my country?

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Written by Support - hiddenapp.com
Updated over a week ago

Can HiddenApp be uninstalled by a thief?

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Written by Support - hiddenapp.com
Updated over a week ago

Does HiddenApp tie up resources on my computer?

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Written by Support - hiddenapp.com
Updated over a week ago

Does installing HiddenApp affect my Mac’s Warranty?

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Written by Support - hiddenapp.com
Updated over a week ago

Does HiddenApp work with Little Snitch?

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Written by Support - hiddenapp.com
Updated over a week ago

I’ve sold my computer, how do I remove the serial from my account?

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Written by Support - hiddenapp.com
Updated over a week ago

I’ve bought a new Mac, can I change my serial number?

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Written by Support - hiddenapp.com
Updated over a week ago

Why do I get an error message when running the installer?

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Written by Support - hiddenapp.com
Updated over a week ago

Does HiddenApp work on Windows / Linux computers?

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Written by Support - hiddenapp.com
Updated over a week ago

Can HiddenApp help recover my computer if it has already been stolen?

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Written by Support - hiddenapp.com
Updated over a week ago

Does the green light always come on when HiddenApp takes a picture?

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Written by Support - hiddenapp.com
Updated over a week ago

Is it possible to remove the app icon on iOS?

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Written by Support - hiddenapp.com
Updated over a week ago

Why isn't the iSight / iPhone camera taking photos?

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Written by Support - hiddenapp.com
Updated over a week ago

How can I reset / restore my hiddenapp.com password?

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Written by Support - hiddenapp.com
Updated over a week ago

How can I update my payment / credit card information?

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Written by Support - hiddenapp.com
Updated over a week ago

How does key logging work?

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Written by Support - hiddenapp.com
Updated over a week ago

Why am I not seeing a map / location data?

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Written by Support - hiddenapp.com
Updated over a week ago

Why do I keep getting alarms from HiddenApp on my iOS device?

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Written by Support - hiddenapp.com
Updated over a week ago

Why haven't I received any tracking data?

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Written by Support - hiddenapp.com
Updated over a week ago