To troubleshoot issues on the browser, we may have to replicate the issues with JS console open. Please use the instructions below to open JS console:
Google Chrome
Keyboard shortcuts to open the console
- Windows/Linux: Press Control + Shift + J
- Mac: Press Command + Option + J
Steps open the console
- From the menu bar, click View
- Scroll down to Developer
- Click Javascript Console
Microsoft Edge
Keyboard shortcuts to open the console
- Windows/Linux: Press Control + Shift + J
- Mac: Press Command + Option + J
Steps to open the console
- From the menu bar, select Tools
- Click Javascript Console
Safari
Keyboard shortcuts to open the console
- Mac: Press Command + Option + J
Steps to open the console
- From the menu bar, click Safari
- Click Preferences
- Click Security. Make sure the Enable Javascript checkbox is checked
- Click Advanced
- Check the Show Develop menu in the menu bar checkbox
- From the menu bar, click Develop
- Click Show Javascript Console
Firefox
Keyboard shortcuts to open the console
- Windows/Linux: Press Control + Shift + K
- Mac: Press Command + Option + K
Steps to open the console
- From the menu bar, select Tools
- Select Browser Tools
- Select Web Developer Tools