Troubleshooting

Troubleshooting

How to Access Console Logs

Before taking these steps, make sure that HiddenApp for macOS is already installed on your MacBook. 1.  With HiddenApp in Missing mode, navigate to Launchpad 2. Other 3. Open the console 4. Click Start streaming  (enter your admin credentials if ...

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By Ibrahim Saka

June 15, 2023

How to retrieve logs from Windows event viewer

How to open event viewer: To open Event viewer simply click start, type Event viewer into the search box and click Event Viewer (app). Once open you will notice lots of information in numerous sections, however, most of the information you will ne...

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By Ibrahim Saka

August 18, 2023

How to Force HiddenApp's Permissions on macOS

In the event that HiddenApp is not triggering all the necessary permissions on macOS, please follow these steps: 1. Click the Go menu and then Go to folder. 2. Search for "/usr/local" and click go 3. Click the folder named Hidden 4. Right click on...

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By Ibrahim Saka

July 19, 2023

Post Installation Steps for iOS Device Fleets

To ensure your iOS devices are fully protected and tracked by HiddenApp ongoing, you need to ensure the correct permissions are granted on each device. After installing HiddenApp on devices in your fleet, please use the following steps on each dev...

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By Ibrahim Saka

July 24, 2023

How to Prevent Location Changes on iOS?

To prevent location changes and the subsequent popups, please follow the steps below on a single device (for a wider rollout, you will need to configure using your MDM): 1. Open Settings app on your iOS device. 2. Navigate to Screen Time 4. Click ...

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By Ibrahim Saka

August 25, 2023