How to Deploy Mass Actions
You can deploy Mass Actions across some or all of the devices in your Devices Dashboard. Deployable Actions: Change Status (mark as Missing/Secure) Move Group Assign device name, assignee and assignee email Receive Data (individual pieces of data)...
Does HiddenApp Require an MDM Profile?
HiddenApp doesn't require an MDM profile to function and administer any of its tracking capabilities. Unlike other solutions on the market, HiddenApp is fully compatible with all MDMs and is currently being used in many organizations to enhance th...
Tracking Data Storage and Retention Policy
Business and Organisation Accounts HiddenApp's policy for tracking data storage and retention is as follows: Location retained for 180 days and a maximum of 100,000 records per device Screenshot retained for 180 days and a maximum of 100,000 r...
How to Create Groups
Using Groups is a way for you to segment your devices by department, device type, owner, office locations, etc. This will give you a better view on your organization's devices. To create them please follow these steps: 1. Go to Dashboard 2. Click ...
How to Move a Device to a New Group
You can move one or multiple devices to a new group from inside your Devices Dashboard by following the next steps: 1. Select the devices you would like to move by checking the relevant boxes on the left side of your Devices Dashboard. 2. Navigate...
How to Invite Teammates
You can invite teammates to help with a variety of tasks like monitoring or viewing existing data, setting devices to missing, adding or removing devices, etc, depending on the role you assign to them. The different user roles are: 1. Organization...
User Roles
Teammates can take one of three roles when invited to manage a HiddenApp account: Manager Investigator Analyst Analyst Analysts can only view existing data and not make any changes within the account or initiate any form of tracking. Analysts can...
IP Tracking & Management
HiddenApp's Device IP Management feature is designed to provide your organization with an extra layer of data security. The Device IP Management feature allows you to set approved networks for your devices, meaning that administrators can more rea...
IP Tracking & Management Alerts
Device IP Management alerts can be enabled from the IP Management tab. Once enabled, the recipient list will be notified by email when a device strays from an approved network. How the alert system works: • With Device IP Management and email aler...
Fleet View
The Fleet View feature enables admins to monitor all distributed devices on a world map. You can use your existing device groups to filter your devices. You can access Fleet View by following these steps: 1. Click on Fleet Tracking 2. Use your exi...
What is Geofencing
Geofencing allows you to gain further control of your devices, and provide a preventative measure by setting a virtual zone around a real-world geographic area. There are a variety of customizable actions that can be set to occur if a device is lo...
How to enable Geofencing
To enable Geofencing Please follow these steps: 1. Click on Fleet tracking 2. Click on the Geofence tab and enter at least one email where you would like to receive email alerts for when a device leaves or enters a geofence, if adding multiple e...
How to enroll a Windows device (business)
In order to enroll a Windows device, please follow these steps: 1. Click on Device Enrolment 2. Click on Windows 3. Click Enroll a single device 4. Enter your device's details to enroll it into HiddenApp (please note that you need to use UUID for...
How to enroll Windows fleets
In order to enroll your Windows, fleet please follow these steps: 1. Click on Device Enrollment 2. Click on Windows 3. Click Enroll multiple devices 4. Download the .CSV template by clicking download at the bottom left of your screen and complet...
How to enroll iOS fleets
In order to enroll your IOS fleet please follow these steps: 1. Click on Device Enrollment 2. Click IOS 3. Click on enroll multiple devices 4. Click on ‘Download PLIST' 5. Use the downloaded PLIST to enroll your devices using your MDM solution
How to enroll a macOS device
In order to enrol a single macOS device, please follow these steps: 1. Click on Device Enrollment 2. Click on macOS 3. Click on Enrol a single device 4. Enter your device's details 5. Download HiddenApp and install it on the enrolled device 6. Y o...
How to enroll macOS fleets
In order to enroll your macOS fleet, please follow these steps: 1. Click on Device Enrolment 2. Click on macOS 3. Click on Enrol multiple devices 4. Download the .CSV template by clicking download at the bottom left of your screen and complete the...
How to Configure Jamf Webhooks to Enable macOS Auto-enrollment
This article will walk you through setting up auto-enrollment from your Jamf Pro instance to your HiddenApp account using a webhook. The webhook will be created automatically and configured to import newly added laptops from Jamf to HiddenApp. To ...
How to enroll iOS devices with Jamf Pro
Follow the instructions below to deploy HiddenApp for iOS with Jamf Pro: Prerequisites: Jamf Pro iOS 13 or later Required iOS Permissions for HiddenApp Notifications Location Services Background App Refresh Camera 1. Click on device enrollment 2. ...
Deploying HiddenApp for iOS with Microsoft Intune
Follow the instructions below to deploy HiddenApp for iOS with Microsoft Intune. Prerequisites iOS 12 or later Required iOS Permissions for HiddenApp Notifications Location Services Background App Refresh Camera Installing HiddenApp for iOS with M...
How to enroll iOS devices with Jamf School
Follow the instructions below to deploy HiddenApp for iOS with Jamf Schools. Prerequisites : • Jamf School • iOS 12 or later Required iOS Permissions for HiddenApp : • Notifications • Location Services • Background App Refresh • Camera 1. Click on...
How to enroll macOS devices with Jamf School
Follow the instructions below to deploy HiddenApp for macOS with Jamf School. Prerequisites : Jamf School macOS High Sierra (10.13) or above Required macOS Permissions for HiddenApp : (Depending on the version of macOS your machines are running - ...
How to Force HiddenApp's Permissions on macOS
In the event that HiddenApp is not triggering all the necessary permissions on macOS, please follow these steps: 1. Click the Go menu and then Go to folder. 2. Search for "/usr/local" and click go 3. Click the folder named Hidden 4. Right click on...
HiddenApp Pro (for organizations)
Our iOS and iPadOS app HiddenApp Pro has been built specifically for organizations. It has all the features you know and value but a limited UI, so it performs quietly, unnoticed in the background. New in HiddenApp Pro Simple, lowkey interface ...
Device Showing As Not Activated
If a device is showing as not activated, it could mean one of three things: HiddenApp has not been installed on the device. The installation has cached, meaning it will take a few minutes at most to show as active (w e recommend restarting the dev...
Setup Two-Factor Authentication (2FA)
Two-Factor Authentication (2FA) adds an additional layer of security to your online accounts. If you would like to enable two-factor authentication for enhanced account security, follow these steps: 1. Click your name on the upper-right corner of ...
How to Silently Install HiddenApp on Windows?
To silently install HiddenApp on your computer, please use the following steps: 1. Download the App here . 2. Once the file is downloaded, save in your preferred location on the computer and note the file path the file was saved. 3. Open File Ex...
How to Disable the Intruder Selfies Feature
Within you HiddenApp account you can manage and customize the features available for all devices. If you want to disable the intruder selfie feature, please follow these steps: 1. Click on your Account Name in the top-right hand corner 2. Select A...
How to Disable the Network Feature?
There is an option to disable Network data from being recorded by HiddenApp for all devices in your organization. You can disable the Network feature by following these steps: 1. Click on your Account Name in the top-right hand corner 2. Select ...
How to Disable the Keylog Feature?
There is an option to stop Keylog data from being taken by HiddenApp for all devices in your organization. You can disable the Keylog feature by following these steps: 1. Click on your Account Name in the top-right hand corner 2. Select Account ...
How to Disable the Screenshots Feature?
There is an option to stop screenshots from being captured by HiddenApp for all devices in your organization. You can disable the Screenshots feature by following these steps: 1. Click on your Account Name in the top-right hand corner 2. Select A...
How to Disable the Location Feature?
There is an option to manage or disable the Location feature for all devices in your organization. You can disable the Location feature by following these steps: 1. Click on your Account Name in the top-right hand corner 2. Select Account Setting...
How to remotely accept permissions for MacOS devices?
With Full Disk Access permission enabled, HiddenApp will force the Location permissions every 15 minutes if the permissions are unchecked. You can remotely accept the Full Disk Access Permission by deploying a Privacy Preferences Policy Control (P...
How To Enroll macOS Devices With The Jamf Pro Integration
Follow the instructions below to deploy HiddenApp for macOS with Jamf Pro: Prerequisites • Jamf Pro • macOS High Sierra (10.13) or above Required macOS Permissions for HiddenApp Depending on the version of macOS your machines are running - Hidd...
Post Installation Steps for iOS Device Fleets
To ensure your iOS devices are fully protected and tracked by HiddenApp ongoing, you need to ensure the correct permissions are granted on each device. After installing HiddenApp on devices in your fleet, please use the following steps on each dev...
Deploying HiddenApp for Windows with Microsoft Intune
To deploy HiddenApp for Windows with Microsoft Intune, kindly follow the instructions below: Installing HiddenApp for Windows with Microsoft Intune 1. Click on Device Enrolment. 2. Click on Windows. 3. Click on Enroll multiple devices. 4. Download...
How to Continuously Track your Whole Fleet?
To constantly track location of all devices, you should set a Pulse across your fleet. The intervals can be set from 15 minutes to 24 hours with various intervals in-between. Please use the following steps to set an automated pulse across your fle...
Deploying HiddenApp for macOS with Microsoft Intune
To enroll macOS devices and deploy HiddenApp for macOS with Microsoft Intune, kindly follow the instructions below: Installing HiddenApp for macOS with Microsoft Intune 1. Click on Device Enrolment. 2. Click on macOS. 3. Click on Enroll multiple d...
How to Force HiddenApp's Permissions on macOS Ventura
After installing HiddenApp on your MacOS Ventura device, please follow these steps to force the required permissions: 1. Open System Settings and Navigate to Privacy & Security 2. Select Location Services and enable location permission for Hidden...
How to set a Pulse for multiple devices?
HiddenApp's Pulse allows you to set an automated schedule to update your device’s location. Choose an interval from 15 minutes up to seven days. Please use the following steps to set a Pulse at for multiple devices: 1. Click Dashboard 2. Navigat...
How To Set Pulse At The Organization level?
There are two ways to set a pulse for your devices. You can either set a pulse at the device level or at the organisation level. To set a pulse for all registered devices at the organization level, please use the following steps: 1. Navigate to Ac...
How to Retrieve Errors From the Extension on Chrome Device?
To troubleshoot when Chromebook is not returning location data, the error messages from the extension can help isolate the issue. Please use the following steps to navigate to Errors: Note: Developer mode must be enabled for the device to see err...
Jamf Pro User Permissions Required to use Jamf Pro Integration
For a Jamf Pro user to be able to use the Jamf Pro Integration in HiddenApp, the user needs to have the required permissions. Please follow the steps below to assign the permissions to the Jamf Pro User Account. 1. Click on the Settings gear at th...
How Geofence and IP Alerts Work
The Geofence and IP Alerts are batched and then sent together on a defined interval to ensure that your mailbox doesn't get flooded. By default, the alerts are sent out every 10 minutes. The Geofence recipient list can be configured in the Geofen...
How to Enroll an Android device?
In order to enrol an Android device, please follow these steps: 1. Click on Device Enrollment. 2. Select Android. 3. Select Enroll a single device. 4. Scan QR code to install the HiddenApp application. After installation from PlayStore, click on N...
How to enroll an iOS device?
In order to enroll an IOS device, please follow these steps: 1. Click on Device Enrollment. 2. Select iOS 3. Click on enroll a single device 4. Scan the QR code using the camera app to download HiddenApp, then click on Next Step 5. Open HiddenApp ...